Billing & Usage
Understanding your CHRT usage and managing your subscription is essential for optimal cost control and service reliability.
Subscription Plans
Free Plan
- Tile Serves: 10,000 per month
- Feature Calls: 1,000 per month
- API Keys: Up to 3 keys
- Team Members: Personal account only
- Support: Community support
Starter Plan - $29/month
- Tile Serves: 100,000 per month
- Feature Calls: 10,000 per month
- API Keys: Unlimited
- Team Members: Up to 5
- Support: Email support
- SLA: 99.5% uptime
Pro Plan - $99/month
- Tile Serves: 500,000 per month
- Feature Calls: 50,000 per month
- API Keys: Unlimited
- Team Members: Up to 25
- Support: Priority email + chat
- SLA: 99.9% uptime
- Advanced Analytics: Detailed usage reports
Enterprise Plan - Custom
- Tile Serves: Custom limits
- Feature Calls: Custom limits
- API Keys: Unlimited
- Team Members: Unlimited
- Support: Dedicated account manager
- SLA: 99.95% uptime
- Custom Features: Tailored integrations
Usage Tracking
Real-time Monitoring
Your dashboard shows current month usage for:
- Tile Serves: Map tile requests from your applications
- Feature Calls: Queries to chart features and metadata
- Bandwidth: Data transfer (included in all plans)
- Storage: Cached data (included in all plans)
Usage Categories
Tile Serves
- Individual map tile requests (256x256 pixels)
- Counted when tiles are served to end users
- Cached tiles don’t count against your quota
- Both test and live environment usage counts
Feature Calls
- Chart feature queries and metadata requests
- Search operations and spatial queries
- Bulk data exports and downloads
- API calls to the
/features and /query endpoints
Overage Handling
Soft Limits (Warning Phase)
- 75% Usage: Email notification sent
- 90% Usage: Dashboard warnings appear
- 95% Usage: Final warning notification
Hard Limits (Quota Exceeded)
- 100% Usage: API requests return 429 (Rate Limited)
- Service Continues: No service interruption for existing integrations
- Automatic Reset: Quota resets on your billing cycle date
Payment Management
Adding Payment Methods
- Go to Dashboard → Billing
- Click “Add Payment Method”
- Enter card details securely via Stripe
- Set as default if desired
Supported Payment Methods
- Credit Cards: Visa, Mastercard, American Express
- Debit Cards: Most major debit cards accepted
- Digital Wallets: Apple Pay, Google Pay (where available)
- Bank Transfers: Enterprise plans only
Payment Security
- PCI Compliance: All payments processed securely via Stripe
- No Storage: CHRT never stores your payment details
- Encryption: All transactions encrypted in transit
- Fraud Protection: Advanced fraud detection and prevention
Billing Cycle
Monthly Billing
- Billing Date: Subscription starts on signup date
- Usage Reset: Quotas reset on your billing date
- Prorated Charges: Upgrades/downgrades prorated automatically
- Invoice Delivery: Sent via email within 24 hours
Annual Billing
- Discount: 20% off compared to monthly billing
- Payment: Charged annually on signup anniversary
- Usage: Same monthly quotas, reset each month
- Flexibility: Can switch to monthly at renewal
Managing Your Subscription
Upgrading Your Plan
- Go to Billing → Change Plan
- Select your new plan
- Review changes and pricing
- Confirm upgrade
Changes take effect immediately with prorated billing.
Downgrading Your Plan
- Go to Billing → Change Plan
- Select lower tier plan
- Review quota changes
- Confirm downgrade
Downgrades take effect at your next billing cycle. If current usage exceeds new plan limits, you may experience service restrictions.
Cancelling Your Subscription
- Go to Billing → Cancel Subscription
- Select cancellation reason (optional)
- Confirm cancellation
- Immediate Effect: Service downgrades to Free plan
- Data Retention: All data preserved for 90 days
- Reactivation: Can resubscribe anytime within 90 days
Invoice and Receipt Management
Accessing Invoices
- Dashboard: View recent invoices in billing section
- Email: Automatic delivery to billing contact
- Customer Portal: Access via “Manage Billing” button
- Download: PDF invoices available for download
Invoice Details Include
- Usage Summary: Breakdown by service type
- Plan Details: Current subscription information
- Payment Method: Last 4 digits of payment card
- Tax Information: Applicable taxes and VAT
- Billing Address: Company and contact information
Usage Optimization
Reducing Tile Serves
- Implement Caching: Cache tiles on your server/CDN
- Optimize Zoom Levels: Request appropriate detail levels
- Smart Loading: Load tiles only when needed
- Bundle Requests: Group nearby tile requests
Reducing Feature Calls
- Cache Results: Store frequently accessed chart data
- Batch Queries: Combine multiple feature requests
- Optimize Filters: Use precise geographic bounds
- Smart Updates: Only refresh when chart data changes
Development Best Practices
- Use Test Environment: Develop with test keys when possible
- Monitor Usage: Set up alerts for quota thresholds
- Optimize Queries: Profile and optimize API usage patterns
- Implement Retry Logic: Handle rate limits gracefully
Billing Support
Common Billing Issues
- Payment Failures: Check card expiration and billing address
- Unexpected Charges: Review usage spikes in analytics
- Plan Changes: Verify prorated billing calculations
- Tax Questions: Contact support for tax documentation
Getting Help
- Billing Portal: Self-service via Stripe customer portal
- Email Support: [email protected] for billing questions
- Live Chat: Available for Pro and Enterprise customers
- Phone Support: Enterprise customers only
Billing Notifications
Configure alerts for:
- Payment Failures: Immediate notification
- Usage Thresholds: 75%, 90%, 95% quota warnings
- Plan Changes: Confirmation of upgrades/downgrades
- Invoice Delivery: Monthly billing statements
Enterprise Billing
Custom Pricing
- Volume Discounts: Reduced per-unit pricing
- Committed Use: Discounts for annual commitments
- Custom Quotas: Tailored limits for your use case
- Flexible Billing: Net 30, quarterly, or annual options
Advanced Features
- Multi-tenant Billing: Separate billing for divisions
- Usage Analytics: Detailed reporting and exports
- Dedicated Support: Priority technical assistance
- SLA Guarantees: Service level agreements with credits
